Terms & Conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just email us on admin@pkmconnect.com.


  1. These Terms and Conditions will apply to the purchase of the services by you (the Customer or you). We are PKM CONNECT LIMITED of 27 Old Gloucester Street, London.WC1N 3AX  (the Supplier or us or we).
  2. Email address  admin@pkmconnect.com or use the online contact us page.
  3. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.  You can only purchase the Services from the Website if you are eligible to enter into a contract and are at least 18 years old.


  1. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
  2. Contract means the legally-binding agreement between you and us for the supply of the Services;
  3. Delivery Location means the Supplier’s premises or other location where the Services are to be supplied, as set out in the Order;
  4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  5. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;
  6. Order means the Customer’s order for the Services from the Supplier as submitted following the step by step process set out on the Website;
  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  8. Services means the services advertised on the Website, as the description set out in the Order;
  9. Website means our website pkm-administration.co.uk on which the Services are advertised.


  1. The description of the Services is as set out in the Website, catalogues brochures or other form of advertisement, In the case of Services and any Goods made to your special requirements it is your responsibility to ensure that any information or specification you provide is accurate.
  2. All Services which appear on the Website are subject to availability.
  3. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer responsibilities

  1. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any relative information under your control as required, provide us with all information required to perform the Services and obtain any necessary licenses and consents (unless otherwise agreed).

16aIn order for us to provide the Service you need to fully and accurately supply the online information requested of you in accordance with the instructions provided. You understand and acknowledge that it is your responsibility to provide us with the correct details (including but not limited to information regarding the identity of any parties, their age and capacity). Incorrect or false information will result in your registration being declined by the OPG with no recourse to ourselves for reimbursement.
16b You therefore acknowledge that our Service is provided based on your answers to our specific requests for information which is required within the guidelines set by the governing act.
16c It is your responsibility to carefully check all documentation provided to you by us to ensure it is accurate and in accordance with your instructions. If you are not happy with the Service then you should not execute the documentation and revert back to us as soon as possible in accordance with our complaints policy. If we deem any error to be on our part we shall use all reasonable endeavours to rectify the matter as soon as practicable.
16d Our Services are limited to that as specified and for the avoidance of doubt that, once the checks have been completed by ourselves it is your responsibility to ensure that the documentation is properly executed. in effect this involves privately adding wishes/instructions if required, and signing and dating the form in the specific order as advised in the instructions received with the prepared documents, and posting to the OPG in the envelope provided with the appropriate fee due, as and when you decide the time is right.

  1. Failure to comply with the any of the above is a customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

Personal information

  1. We retain and use all information strictly under the Privacy Policy.
  2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

  1. The description of the Services in our website does not constitute a contractual offer to sell the Services. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the Services ordered only when you receive an email from us with the invoice payable confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation along with the invoice payable). You will receive the Order Confirmation and invoice within a reasonable time after making the order, payment of which will see the contract come into force and before commencement of any of the Services.
  4. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 7days from its date, unless we expressly withdraw it at an earlier time.
  5. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  6. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we may or may not provide you with a different contract with terms which are more appropriate for you and ourselves, which might, in some respects, be better for you, eg by giving you rights as a business, This is entirely at our discretion.

Fees and Payment

  1. The (Fees) for the Services, and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for Services are calculated on a fixed price, additional services on a standard daily rate basis.*The ‘fixed fee’ packages apply to standard LPA applications, applications made with extensive additional roles of attorneys and/or replacement attorneys and including extensive wishes and/or instructions will be quoted on a case by case basis.*
  2. If applicable Fees and charges include VAT at the rate applicable at the time of the Order.
  3. You must pay by submitting your credit or debit card details via the PAY option on the invoice generated through the payment link provider before commencement of the Services.


  1. We will deliver the Services, including any necessary documentation, to the Delivery Location by the time or within the agreed period or, failing any agreement:
    1. in the case of Services, within a reasonable time; and
    2. in the case of documentation, not more than 30 days after the day on which the service is completed
  2. In any case, regardless of events beyond our control, if we do not deliver the Services on a time specified, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.
  3. In any case, regardless of events beyond our control, if we do not deliver the services on time, you can (in addition to any other remedies) treat the Contract at an end if:
    1. we have refused to deliver the services, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential.

Risk and Title

  1. Risk of damage to, or loss of, any documentation will pass to you when the documents are delivered to you.
  2. You do not own the documentation until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the documents still held by you, in which case you must return them or allow us to collect them.

Withdrawal  and cancellation

You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability. 
 Effects of cancellation in the cancellation period

  1. The Consumer Protection (Distance Selling) Regulations 2000 permits consumers to cancel a contract after it is has been entered into subject to certain limitations and requirements. You will have the right to cancel the contract for the Service within 7 working days from the day you place the order and before you pay the invoice, once the invoice is paid and we contact you to complete the Service  you agree that you will no longer be able to cancel the contract, as at the time you tell us we will have started providing the Service.
  2. Once we and you enter into a binding contract you will normally not be able to cancel the contract, except where we agree or as otherwise provided for in this contract.

        Payment for Services commenced during the cancellation period

  1. If we agree to cancel then you will be responsible for the cost of any of our time in performing the Services up to the date we stop providing the Services.
  2. If you purport to cancel the contract; or give notice purporting to cancel or otherwise do not fulfil your obligations (such as by not paying any sums due to be paid to us) in a way which amounts to you cancelling the contract, WE DO NOT have to accept your cancellation except as provided in this clause (above) or as otherwise provided for in this contract. However, we may choose to accept cancellation, and if we choose to do so you will be required to pay to us a reasonable amount for the losses and costs (including loss of profit) we have suffered.

Commencement of Services in the cancellation period

  1. We must not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service or paid the invoice in full.
  2. Conformity
  3. We have a legal duty to supply the services in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
  4. Upon completion, the services will:
    1. be reasonably fit for any particular purpose for which you buy the services which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
    2. conform to their description.
  5. It is not a failure to conform if the failure has its origin in your materials.
  6. We will supply the Services with reasonable skill and care.
  7. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).

Duration, termination and suspension

  1. The Contract continues as long as it takes us to perform the Services.
  2. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
    1. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
    2. is subject to any step towards its bankruptcy or liquidation.
  3. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

Circumstances beyond the control of either party

  1. In the event of any failure by a party because of something beyond its reasonable control:
    1. the party will advise the other party as soon as reasonably practicable; and
    2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery (and the right to cancel below).


  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy.
  3. For the purposes of these Terms and Conditions:
    1. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
    2. ‘GDPR’ means the UK General Data Protection Regulation.
    3. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
  4. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
  5. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    2. we will only Process Personal Data for the purposes identified;
    3. we will respect your rights in relation to your Personal Data; and
    4. we will implement technical and organizational measures to ensure your Personal Data is secure.
  6. For any enquiries or complaints regarding data privacy, you can e-mail:admin@pkmconnect.com
  7. Excluding liability
  8. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

Governing law, jurisdiction and complaints

  1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  3. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution..
  4. We aim to follow codes of conduct, sight of which you can obtain as follows: The Institute of Professional Paralegal Register (PPR) available from PPR Code Of Conduct.   
  5. These terms and conditions were created using a document from Rocket Lawyer Terms & conditions created on 01 February 2022